How to purchase insurance for orders shipped by cloud warehouse

Many e-commerce sellers who use cross-border cloud warehouses have concerns about the safety of their goods. Due to transportation or other reasons, packages may be damaged or lost. In order to reduce losses, many cross-border sellers choose whether to purchase insurance.

For the insurance of cloud warehouses, each seller can determine whether to purchase based on their own situation. It is not a mandatory requirement to purchase insurance, but a decision to purchase insurance can be made based on the value and risk level of the order package. Especially for orders with higher value packages, purchasing insurance is a wise choice.

This insurance is mainly established for sellers who have lost or damaged cross-border packages. It provides a protection mechanism that allows sellers to quickly resolve disputes and file claims with the carrier company to recover their losses.

Transportation safety has become one of the important factors for sellers to evaluate product experience. If the product is lost or damaged, it will directly lead to disputes between the seller and the buyer, and disputes often accompany economic losses. According to the regulations of shopping platforms, being able to quickly resolve disputes will receive more platform support. Rapid resolution of disputes must rely on compensation, and only rapid compensation can help sellers regain the trust of buyers in a short period of time.

Regarding the claim procedures and required materials for cross-border package loss or damage insurance, the following is an analysis using Shenzhen Takesendship as an example.

Seller A is a valid registered user of Takesendship, who sends a package to a destination overseas through its self-service ordering system. The Takesendship system provides the service of insuring with an insurance company, as the value of the package is high, the seller chose to purchase insurance when placing an order for shipment.

Due to its long-term partnership with Takesendship, Taijia Logistics has provided free door-to-door pickup services for the seller. After the package was delivered to the Takesendship processing center, it was sent out normally that night.

However, one week after the package was sent out, there were no further updates to the tracking information (during the pandemic, there may be delays in updating the information), so the customer submitted a query request to Takesendship 2 weeks after the package was sent out.

After receiving the inquiry request, Takesendship immediately assists Seller A in preparing the necessary documents, including delivery records, proof of insured value, delivery certificate, and screenshots of disputes or refunds caused by transportation. These materials will be used to provide evidence to insurance companies and verify the authenticity and validity of claims cases.

In addition, Takesendship also needs to provide the insurance company with a loss confirmation letter from the package carrier to ensure the authenticity of the claim event.

After preparing the above materials, the insurance company will complete the compensation within 3 working days after accepting the case. Considering that two items (dispute screenshots and loss confirmation letters) in the submitted documents may take some time to obtain, insurance claims have a certain grace period in terms of submitting documents.

While the claim materials are complete and sufficient, Takesendship will advance insurance compensation to customers, allowing sellers to no longer worry about claims related matters and focus more on improving sales.

For cross-border sellers, purchasing insurance is a voluntary rather than mandatory choice. However, purchasing insurance in high-value order packages can provide additional protection for sellers, allowing them to quickly resolve disputes and make compensation in the event of loss or damage, minimizing economic losses.