Do cross-border sellers need to purchase insurance for their order packages?
Answer: You can decide whether to buy insurance at your own discretion. It is not mandatory but voluntary. (It is recommended to purchase insurance for orders with higher value)
As the name suggests, this insurance is for the loss and damage of the seller's cross-border parcels. With it, the seller can quickly resolve disputes and pay customers and then claim compensation from the contracting company. recover your losses further.
The safety of transportation has gradually become an important part for sellers to measure the quality of product experience. The loss and damage of products will directly lead to disputes between sellers and buyers, and there will be losses if there are disputes.
According to the rules of the shopping platform, the faster the dispute is resolved, the more platform support it can get. Quick dispute resolution is inseparable from compensation, and only quick compensation can allow sellers to regain the trust of buyers in a short period of time.
Is the cross-border package loss or damage insurance claim complicated? What materials need to be provided?
In order to further help everyone to quickly understand, take the Shenzhen TakeSendShip (hereinafter referred to as TakeSendShip) insurance claim case for analysis.
Seller A is a valid registered user of TakeSendShip. The seller places an order in the TakeSendShip self-service ordering system to send a package to a place overseas. The TakeSendShip system provides a more user-friendly service of purchasing insurance from an insurance company.
Because of the high value of the products sent by the package, insurance is purchased for it when placing an order for delivery.
Due to the long-term friendly and cooperative relationship, Taijia Logistics provides free door-to-door pick-up service. After the package was delivered to the TakeSendShip processing center, it was sent out normally that night.
One week after the package was sent out, the tracking information has not been updated (due to the delay in updating information during the epidemic), the customer then applied to TakeSendShip for an inquiry 2 weeks after the package was sent out.
After receiving the inquiry application, TakeSendShip immediately assists seller A to prepare the materials:
1: Outbound record (provided by TakeSendShip)
The outbound record needs to check the actual outbound time and cargo flow information of the package in the TakeSendShip processing center.
2: Proof of insured value (TakeSendShip assists the seller to provide)
Determined according to the purchase value invoice or sales price used when applying for insurance (valid proof of the actual value of the value is required).
3: Proof of Delivery (provided by TakeSendShip)
The proof of delivery is the information such as the air box number and customs clearance box number corresponding to each piece of goods, which proves that the package has been transferred by TakeSendShip to the international transportation company and scanned, received and sent out. This is an important part of judging where the goods are lost or damaged certificate.
4: Provide a screenshot of the seller's dispute or refund due to transportation. (provided by seller)
At the request of the insurance company, TakeSendShip needs to provide the proof to the insurance company and verify the authenticity of the claim.
5: Provide a loss confirmation letter (provided by TakeSendShip)
At the request of the insurance company, TakeSendShip needs to provide the insurance company with a loss confirmation letter from the carrier of the package to ensure the authenticity of the claim settlement time.
With the above materials, the insurance company will complete the payment within 3 working days after accepting the case. Because there are two items (4,5) in the submitted materials, it takes a certain amount of time to obtain them. Therefore, there is a certain grace period for insurance claims to be valid when submitting materials.
In the end, the seller A, through the assistance of TakeSendShip, successfully obtained the goods equivalent compensation for the insurance claim. As a result, the rate of bad transaction disputes of its own sales account has been reduced, the trust between sellers and buyers has been improved, and the foreshadowing of further transactions has been laid.
In summary:
Cross-border parcel insurance can be insured from the cooperative logistics carrier, do not insure from the insurance company yourself, because the logistics carrier and the insurance company will sign a quick claim settlement agreement to reduce unnecessary cumbersome procedures (almost no need for the seller to provide complicated information). The information required for individuals to purchase insurance may be relatively cumbersome and increase the difficulty of claim settlement.
Choosing TakeSendShip to insure cross-border parcels will make claim settlement more convenient and efficient.
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