How to deal with the lost international express package

Although the chance of package loss in international express delivery is very low now, there is no way for us to avoid 100% loss. If the package is lost, can I apply for a claim? How to file a claim? TakeSendShip uses its own experience of international express loss claims to share with you.

1: Confirm the lost link (very important, it is the key point to measure who will compensate after the package is lost).

Lost links can be divided into: loss of sending place, loss on the way of sending (sending country and receiving country), and loss of receiving place.

Confirmation can be obtained through tracking information or the recipient's local post office inquiry, and usually the confirmation time is about 20 working days.

2: Apply for compensation for lost items (multiple proofs may be required).

After confirming that the package is lost, be sure to file a claim for compensation at the post office of the party responsible for the loss. Generally, the automatic compensation is not enabled after the post office is lost by default, and the compensation can only be obtained after a compensation application is initiated manually. Follow the relevant prompts from the responsible party's post office to complete the submission of the lost party's information.

3: Submit the information, formally apply for a claim to the responsible party, and wait for compensation.

After submitting the information, it needs to be reviewed and confirmed by the responsible party's post office, and then enter the compensation process according to the compensation standard of the responsible party's post office. Because it may involve the confirmation of multi-party cross-border information, the compensation process may take 7-19 working days.

Can I apply for a refund of the shipping fee if the cross-border package is lost?

Generally speaking, only when the recipient is determined as the responsible party, the dispute on this issue may arise, because the end of the lost link, that is, the destination country does not accept any shipping fees from the sending seller. So the problem is only between the carrier post office and the seller.

TakeSendShip will share with you its accumulated experience of more than ten years: if the post office of the responsible party loses the item, the shipping fee will not be refunded, but only compensation, because the package may have actually incurred shipping costs.

There is only one case where you can get the return shipping fee while getting the compensation. The parties responsible for the loss are all at the shipping post office, and no relevant tracking information can be found. This kind of situation can be defined as not being online lost, because the transportation fee cannot be confirmed. Therefore, the shipping fee can be refunded and the package compensation can be applied for.

The loss compensation link is also a relatively cumbersome and time-consuming process. TakeSendShip usually provides free assistance in compensation application services to cooperative sellers, allowing sellers to have more time and energy to focus on their own sales. If necessary, please contact customer service for relevant information (www.takesendship.com).

TakeSendShip is the first-level agent of well-known international express companies such as DHL, UPS, FedEx, ARAMEX, Toll Global Express, DPEX, etc. It has first-hand high-quality receiving channels, and the receiving price is as low as 2.4-2.4% of the official published price all year round. 40% off, the price is open and transparent without any hidden fees.

TakeSendShip integrates high-quality logistics resources, continuously improves and improves, and launches more than 20 high-quality international dedicated logistics channels that can reach Europe, America, Southeast Asia, Australia, the Middle East, South America and other regions efficiently, providing high cost performance for individual sellers, cross-border e-commerce, and export foreign traders. , high stability, fast timeliness, diversified and personalized international dedicated logistics solutions.