TakeSendShip integrates high-quality logistics resources, constantly improves and improves, and launches more than 20 high-quality international special line logistics channels that efficiently and directly reach Europe, America, Southeast Asia, Australia, the Middle East, South America and other regions, providing cost-effective, high stability, fast timeliness, diversified and personalized international special line logistics solutions for individual sellers, cross-border e-commerce and export foreign traders.
Can I apply for a refund shipping fee for a lost cross-border package?
Usually, this problem dispute can only occur if the recipient is determined to be the responsible party, because the end in the lost link, that is, the country of destination does not receive any freight from the sending seller. Therefore, the problem only arises between the carrier post office and the seller.
TakeSendShip shares its experience accumulated for more than ten years: after the post office of the sender is lost, it will not return the freight, but only make compensation, because the package may have actually incurred transportation costs.
There is only one case where you can get a refund of shipping costs at the same time as you get compensation. All of the parties responsible for the loss are at the post office of the carrier and no relevant tracking information is available. This can be defined as loss of internet access because transportation costs cannot be identified. Therefore, you can refund the shipping fee and apply for package compensation.
TakeSendShip usually provides free assistance to cooperative sellers with free assistance in applying for compensation, so that sellers have more time and energy to focus on their own sales improvement. If necessary, you can contact customer service for relevant information (www.takesendship.com).
The following are the standards of international express compensation for parcels in accordance with the regulations:
1. DHL compensation standard.
When the seller confirms that the product is lost, the compensation measures: free shipping declared price (not more than 100USD), if a small part of the package is really lost, then it must be compensated accordingly in accordance with the policy.
D When the product is damaged during transportation, compensation measures: according to the proportion of damage to the declared price (not more than 100USD), according to the actual situation to compensate the corresponding situation.
2. EMS compensation standard.
Compensation for Speedpost losses, not exceeding RMB 380 per ticket (Mainland Speedpost Express and Hong Kong Express Express).
3. UPS compensation standard.
Compensation standard: compensation according to actual value, but not more than 100 US dollars; There is no compensation for the loss of part of a box of goods, and no compensation for damage caused by poor packaging. Customers are requested to purchase their own insurance.
4. FEDEX compensation standards.
Compensation standard: if the package is lost, the declared value can be compensated, and the shipping fee will not be refunded, but it will not exceed USD100 (including the freight and the declared value of the goods); (Note: Compensation below this standard will be based on the invoice amount); Please send a written claim letter to the Company within 7 days from the date of the incident, otherwise the claim will not be resolved.
If an abnormal parcel occurs in the international express parcel mailed by TakeSendShip customers, it will provide free assistance throughout the process, including investigation, confirmation, application for compensation, collection and submission of information, and assistance in the process of compensation obtained by customers.
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