The signing and receiving of international express delivery parcels is the last step for many cross-border sellers and buyers to use international express delivery, which is also the most relaxed time. Parcels across the sea can finally complete their mission, and the signing also means that the transportation of the order comes to its fulfillment. Waiting may be to confirm the receipt and complete the order.
So will the receipt be as smooth as many people think? In fact, there are still a lot of problems that we need to know and avoid.
Several real signing cases provided by TakeSendShip below can be used for analysis: what needs our attention when signing? And how to deal with the problem?
I: Does it require to check the tariffs in international express receipt?
1: If the parcel shows no tariff status, it will be delivered directly.
If the receiving destination is not directly belonged to the (UPS / DHL / FEDEX) branch, it may be delivered to a local cooperative third party for delivery (without affecting the tracking information).
Due to COVID-19, many parcels are delivered without contact, usually placed in mailboxes or in the front court garden or the door (sometimes at a neighbor's house).
2: If the parcel shows a tariff status, the tariff needs to be paid off before delivery.
In general, the recipient can contact the customs directly to withdraw the parcel after tax delivery or wait for delivery.
If the parcel has already been operated in tariff advance payment by the sender, the parcel tariff may be charged from the recipient at the time of delivery.
3: If the recipient of the parcel contacts the designated agent of the parcel transport company (UPS / DHL / FEDEX) for customs clearance, the parcel will be fully transferred to the customs clearance agent for customs clearance and delivery of the parcel.
II:What if international express (UPS / DHL / FEDEX) shows a delivery failure?
Usually, the reasons for the delivery failure may be the wrong address information, the wrong contact information, no response in delivery, no signature provided and whether the tariffs need to be paid, etc.
Encountering such problems, you should first check the receiving address information. After verifying it’s correct, you can contact the delivery side to send it again or withdraw the parcel by yourself.
III:What if the tracking information shows successful receipt, but the recipient says no?
Usually, a successful receipt indicates that the parcel has been successfully delivered. If the recipient informs you that the parcel is not received, it can be verified in the following way:
1: The recipient contacts the local delivery company and provides a tracking number to check the receipt status of the parcel.
2: The recipient can contact the family / colleague / neighbor / delivery station to sign for it.
3: The recipient checks the front and behind the house and the mailbox delivery station, and sometimes the sender drops the parcel directly.
4. Check the tracking number of the parcel, address, recipient name, telephone number and other information correctly.
5: If the parcel is not found in the above way, the recipient needs to file with the local post office, and the sender can also check with the post office of the destination country.
IV: What if the goods are damaged or insufficient due to broken parcel when receiving?
When the recipient receives the parcel, the recipient shall immediately inform the sender of this important information, keep video and picture video data, and request the delivery side to provide the record and issue the damage certificate and the bill at the time when the goods are signed.
With the record number and damage proof, as well as the corresponding image data, note the number of good product names. The sender may apply to the co-operative logistics carrier for assistance and claim compensation.
TakeSendShip recommends that the seller correct the recipient's name, telephone number and address information when mailing the parcel, which is one of the guarantees to ensure the normal receipt. At the same time, the seller should follow the laws and regulations of the destination country, avoid mailing contraband, and truthfully declare and treat customs clearance correctly.
Meanwhile, all sellers cooperated with TakeSendship can apply to TakeSendShip for free assistance in inquiry and compensation matters.
TakeSendShip(www.takesendship.com) serves the cooperative cross-border sellers wholeheartedly.
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