For cross-border e-commerce sellers, shipping is only a part of the order process, and more importantly, ensuring that buyers can receive their packages smoothly. In this process, logistics information inquiry has become a concern for both buyers and sellers.
Some sellers are accustomed to manually entering the waybill number to various logistics websites for inquiry, but when the order volume increases, this method is not only troublesome, but may also lead to customer complaints due to information delay.
The most feared situation for buyers is that the logistics information query is unsuccessful. Once the delivery is delayed, they will immediately contact the seller. If the seller does not have a quick query channel, they are also prone to being exhausted from coping.
Especially after using cloud warehouse for dropshipping, sellers no longer need to pack, label, and ship on their own, but instead rely on cloud warehouse to handle the entire process. So, how can we ensure that the logistics status of each order can be clearly grasped?
Almost all cross-border traders using traditional logistics query methods usually have several pain points:
If a seller sells goods on multiple platforms, such as Amazon, eBay, Shopee, etc., the logistics rules of each platform are different, and the orders on multiple platforms are scattered, making the search process more complicated.
2. In some international logistics transportation processes, there may be transit stations where information synchronization is not timely, resulting in delayed updates of logistics information. Sellers need to frequently refresh to obtain the latest status.
3. When buyers contact sellers to inquire about logistics, customer reminders increase after-sales pressure. Sellers need to manually find the tracking number and then check the details on the courier website, which consumes a lot of time and affects overall operational efficiency.
If you choose the cloud warehouse intelligent query system, these problems can be easily solved. For example, Takesendship provides a one click logistics query function, where sellers can view real-time order delivery status in the background, and logistics information is automatically synchronized to the e-commerce platform, reducing manual query time and improving customer service response speed.
If the seller chooses Takesendship's overseas warehouse in the United States for dropshipping, they can not only enjoy the convenience of local warehouse shipping, but also get a more efficient logistics management experience. After the order is shipped, the cloud warehouse system will automatically generate a waybill number and update the logistics status in real time. Sellers do not need to manually enter it, and buyers can track the delivery information at any time.
This model not only saves sellers the trouble of manual processing, but also enhances customer experience and avoids negative reviews or refund disputes caused by logistics query issues. More importantly, local warehouse shipping has more advantages compared to direct mail mode, with lower shipping costs and faster delivery times, helping sellers improve their competitiveness.
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