What are the value-added services for overseas warehouses in the United States? Is it really necessary to check and take photos?

In the process of cross-border e-commerce delivery, products are shipped from domestic warehouses, transported by sea or air, and finally arrive at overseas warehouses in the United States. If the goods are damaged, the packaging is broken, or the wrong model is sent midway, the seller often cannot know in a timely manner. By the time the buyer receives a complaint about the goods, it is already too late.

As a result, more and more sellers are paying attention to whether overseas warehouses provide value-added services. Today, we will talk about inspection and photography services. So are these two services necessary? What is the charging situation?

Checking the packaging and appearance of goods is not only an inspection, but also a risk warning.

Inspection services are not as simple as opening packages and inspecting them one by one. They usually include basic content such as checking the integrity of the outer packaging, whether the appearance of the goods is damaged, whether the quantity is accurate, and whether the labels are missing.

For products that have already been labeled with FNSKU or specified labels, the inspection service can also help sellers determine whether the labels have fallen off or been misplaced, avoiding rejection or fines by the platform when entering the warehouse.

If you are selling precision electronic products, fragile items, or gift products with outer packaging, the inspection of overseas warehouse arrivals is particularly crucial. Some products may have issues such as indentation, water stains, deformation, etc. on the outer packaging after prolonged transportation. If dealt with in a timely manner, the value of the product can still be maintained.

Once shipped directly, the consequences may be negative reviews or returns, which are not worth the loss.

Local consumers in the United States generally have high requirements for the integrity of packaging, especially during gift season, where even a corner of the outer box may be dented, which may affect customer satisfaction. By checking the service to discover these details in advance, sellers can choose to return, exchange, or undergo secondary packaging treatment to control costs and reputation risks from the source.

Taking photos is a service that provides real and visual information, making sellers feel more at ease

Some sellers may worry about whether the overseas warehouse inspectors have really inspected it? At this point, photography services come in handy.

Sellers can request the US overseas warehouse to provide a certain number of actual photos after receiving the goods or completing inspections, including overall packaging pictures, product partial pictures, barcode or label pictures, abnormal explanation pictures, etc., depending on their needs.

This service is particularly suitable for quality confirmation before new products are launched, or on-site evidence collection when there are differences between a batch of products and the original order. You can still grasp the first-hand situation without being in the local area, without the need for repeated communication and speculation, saving time and cost, and improving cross-border operational efficiency.

It is also practical for after-sales scenarios - when buyers provide feedback on product damage or packaging issues, sellers can review the photo records taken before shipment to provide evidence support for communication and help enhance the platform's initiative in determining after-sales responsibility.

Is this type of service chargeable? The answer is: In most cases, these value-added services are billed on demand.

Taking Taijia Cloud Warehouse as an example, in its overseas warehouse services in the United States, it provides options for inspecting the packaging and appearance of goods and providing photographic feedback. Inspection services are usually charged on a per item or per pallet basis, with reasonable fees.

Photography services are charged based on the required shooting angle and quantity, and generally support pricing per photo. That is to say, these two services are not mandatory and can be flexibly selected according to the seller's own needs.

Instead of passively responding to buyer complaints, it's better to confirm before shipping and intercept potential losses in advance with a photo and appearance report.

In the practical experience of many sellers, these two value-added services are not additional expenses, but rather investments that guarantee returns.

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